The Cabin – F.A.Q
Frequently Asked Quest
How do I book The Cabin?
To book directly with us simply visit the reservations page and start a search for the dates you wish to stay. When you book directly with us you pay less as there are no third-party booking fees. Of course, if you prefer to book through Airbnb, VRBO or other booking platforms we invite you to do so.
If you need help booking, can’t find an available date, or have any questions, please feel free to call or text us at 786-271-9699 or email [email protected]
What are the booking terms and house rules?
Please click here to see a copy of our Vacation Rental Agreement. Note this document may change slightly from time to time. We try to keep it updated on our website. However, the agreement signed when booking is always the correct version.
What is your cancellation policy?
Cancellations: Cancellations before 30 days of arrival will receive a refund of monies paid.
Cancellations within 30 days of arrival, late arrival, or early departure receive no refund. We will do our best to rebook your dates with another guest. If your dates are booked by another party, we will gladly refund the nightly rate that the new guests paid minus any additional booking platform fees. No refund will be provided for nights that we were not able to rebook. We highly suggest purchasing travel insurance to protect yourself against unforeseen reasons for cancellation.
When will I receive details about my stay?
Within a couple of days of booking we will email an amazing digital guidebook to help you begin planning your stay. The guidebook will include all kinds of great info such as information about the hiking trails, the history and ecology of the property, area attractions, and how to operate all the amenities offered.
A week prior to your check-in you will receive your personal keyless entry code. Just arrive at The Cabin and use the code provided which will be active for the duration of your stay. If you need help with access or information at any time, don’t hesitate to contact us.
When is check in and check out?
Check-in is at 4 pm on the day of arrival. Check-out is 11 am on the day of departure.
What essentials do you supply?
The Cabin is stocked with everything you will need for a comfortable stay including the following:
Linens: All bedding, pillows, towels, robes and robes
Kitchen Essentials: paper towels, trash bags, dish soap, utensils, cooking utensils, knife set, plates, cups, wine glasses, pots and pans, microwave, toaster, coffee maker, cook top and oven, outdoor charcoal grill and grilling utensils, refrigerator and freezer. We have you covered with everything you need to make a gourmet meal!
We also provide standard essentials to include a variety of Spicewalla herbs & spices, salt + pepper, vegetable oil, olive oil, flour, tea bags, coffee, sugar, etc.
Bathroom Essentials: toilet paper, tissues, hand soap, lotion, hair dryer and even a heated floor!
We also provide personal care products including shampoo, conditioner, body wash.
Should I bring my own firewood?
Admit it, who wants to hunt for firewood or even more depressing “buy” firewood! We feel you and have you covered. We supply firewood and kindling fire starters.
Do you have Wi-Fi & TV?
Can you imagine…we have Fiber deep in the mountains for blazing fast speeds. The only decision you will need to make is to let anyone in on your secret that you can take that video call in the mountains!
We also have a Samsung Smart TV and welcome you to sign into any your streaming services
May I bring a pet?
We love animals but we chose to make this home a pet-free sanctuary.
Where are you located?
The Cabin is located within the Asheville Metropolitan Area directly off the North Carolina Scenic Byway (NC 209) halfway between Waynesville and Hot Springs. Although we have a Hot Springs address, we are actually located in Trust which just happens to be next to Luck – imagine when they selected these names way back when!
Nearby towns include:
Asheville: 30.2 Miles (49 minutes) to the Southeast is the center of Asheville (Pack Square) reached via a scenic drive that traverses the mountains down to farmland.
Scenic Byway: 1.0 Mile (3 minutes) to access The Appalachian Medley Scenic Byway, an official NC drive that follows NC Highway 209 from Lake Junaluska to Hot Springs, that twists and turns through the Pisgah National Forest and rural countryside speckled with historic barns.
Great Smoky National Park: 26 Miles (47 minutes) to the Southwest is the Great Smoky Mountains National Park – the most visited National Park in the country.
Max Patch: 10.7 Miles (28 minutes) to the Northwest is Max Patch; a mountain top bald with hiking trails considered the crown jewel of the Appalachian Trail for its views and wide-open mountain pastures – think Sound of Music
Hot Springs: 15 Miles (26 minutes) to the North on the Scenic Byway is the town of Hot Springs – a destination town with the Appalachian Trail intersecting the town center and known for its historic Hot Springs.
Waynesville: 25 Miles (42 minutes) to the South on the Scenic Byway is the charming town of Waynesville.
Do I need a 4WD vehicle to access The Cabin?
As you enter Spring Creek Preserve there is a small road section of 150 feet with an 8% slope grade. We have had all types of vehicles in Spring Creek Preserve to include the big UPS box truck, Toyota Camrys, to Tesla’s. There is no need for a truck, 4WD, or high clearance vehicles. If traveling during winter months we would recommend an AWD vehicle.
We have shared all the above out of an abundance of caution as we understand that many flatlanders (like us) who have not experienced mountain driving may approach gravel roads or slight road pitches with trepidation – we got you…you can do this!
We are also happy to share that we have a Level 2 charging station for EV & Hybrid vehicles is in the driveway.
Is there cellular reception at The Cabin?
As you enter Spring Creek Preserve there is a small road section of 150 feet with an 8% slope grade. We have had all types of vehicles in Spring Creek Preserve to include the big UPS box truck, Toyota Camrys, to Tesla’s. There is no need for a truck, 4WD, or high clearance vehicles. If traveling during winter months we would recommend an AWD vehicle.
We have shared all the above out of an abundance of caution as we understand that many flatlanders (like us) who have not experienced mountain driving may approach gravel roads or slight road pitches with trepidation – we got you…you can do this!
We are also happy to share that we have a Level 2 charging station for EV & Hybrid vehicles is in the driveway.
Should I be concerned about bears and other wildlife?
This question all depends on your service provider. If you have Verizon, you should have reception at The Cabin. We have heard that some guests have also received cell signal with other providers.
However, all of this is not to fret as we have wicked fast Wi-Fi which can be used to make Wi-Fi calls from your Smartphone, and we also have a telephone (VOIP) at The Cabin.
